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Changing ERP is never just a technical project. For Solar Screen, it was about supporting rapid growth while keeping daily operations running, customers served, and teams engaged.
Founded in 1984 and based in Luxembourg, Solar Screen International S.A. is active across Europe as a distributor of film and cover solutions. Its products help improve glass protection for windows and automotive glass, including protection against heat, UV and glare.
Over the past five years, Solar Screen has grown by 20 to 30% every year and is now the European leader in the distribution of adhesive films for windows and furniture.
To support that growth, the company needed a more flexible, robust and scalable system, one that could manage sales, purchasing, warehousing, accounting, reporting and future business needs in one integrated environment.
Solar Screen was growing fast, both locally and internationally. That growth created new operational needs: more users, broader geographical coverage, more modules, and a stronger need to centralize business processes.
Before moving to NetSuite, Solar Screen was working with accounting and business systems that no longer supported the way the company wanted to operate. The team needed a system that could scale with its organization and help reduce manual complexity across sales, invoicing, after-sales cases and day-to-day operations.
One key requirement was the ability to implement a CRM for more than 30 salespeople speaking 15 different languages. Solar Screen also needed a more integrated ERP environment to reduce errors in order entry, invoice management and after-sales case handling.
For Solar Screen, the choice was clear: the company needed a cloud-based, all-in-one system that could capture its end-to-end business processes and support future growth without creating limits too early.
For Solar Screen, the first priority was to minimize the impact of the ERP change on its customers. The company needed to continue delivering every day, without interrupting operations during the transition.
The second priority was internal adoption. An ERP implementation affects users, processes and ways of working, so creating commitment across teams was essential. According to Nicolas De Ridder, CEO of Solar Screen, Novutech played a key role in supporting that adoption.
Solar Screen’s requirements were strict and specific. The company needed creative, tailored solutions to extend NetSuite’s standard capabilities and match the way its business worked.
The project included advanced dashboarding, detailed reporting, more than 50 users, integrations and highly customized processes. Despite that complexity, the NetSuite implementation was completed in four months.
Solar Screen needed a complete, flexible and robust system covering a broad operational scope: sales, purchasing, invoicing, accounting, inventory and warehouse management across several countries. Reporting and dashboarding were also important to help the team manage the business day to day and support continued growth.
The NetSuite implementation included:
These elements helped Solar Screen centralize information in one place, streamline processes and make operations faster.
For Solar Screen, choosing an ERP partner was not only about technical expertise. The company wanted a partner that shared its values and understood the impact of the project on users and processes.
As Nicolas Hoet, COO of Solar Screen, explains, changing ERP is a “big bang” for a company: exciting, but also challenging because of its impact on all users and workflows. Solar Screen wanted a partner focused on project success, customer satisfaction and long-term support.
Novutech supported Solar Screen from the start by taking the time to understand its processes, helping the team during implementation, and continuing to support the company after go-live.
Novutech’s flexibility, NetSuite expertise, technical knowledge and understanding of complex areas such as accounting and inventory management helped bridge the gap between standard NetSuite functionality and the customized processes that reflect Solar Screen’s way of working.
With NetSuite, Solar Screen has been able to centralize information, streamline its processes and work more efficiently across the business.
The transition was not without challenges. The first week included some issues, but Novutech helped solve them quickly, allowing Solar Screen to continue working effectively.
Today, Novutech continues to work hand in hand with Solar Screen to optimize NetSuite workflows and support a long-term collaboration.
For a fast-growing company, this matters. The ERP system is not just there to support today’s processes. It also creates a foundation for future growth, additional users, new modules and broader international operations.
Nicolas De Ridder, CEO of Solar Screen:
“The first thing, of course, was that we wanted to minimize the impact on our customers because it’s a huge change for the company. We wanted our customers to experience as little negative impact as possible, ensuring we could continue delivering every day without shutting down operations.
The second point that was fundamental was internal adoption. Clearly, we had to create commitment from the teams, and Novutech was fantastic in this role.”
Nicolas Hoet, COO of Solar Screen:
“Changing ERP for a business is always a big bang. It’s a project that is exciting and, at the same time, frightening given the impact on all users and processes. For us, it was super important to find a company that shares our values and DNA. We found in Novutech a partner that prioritizes project success and customer satisfaction. Novutech understood our processes, supported us from the start, and continues to accompany us today, ensuring the system appeals to all users.”
Discover Solar Screen’s transformation journey and hear directly from the team about their NetSuite implementation with Novutech.
Novutech helps growing companies implement, optimize and support NetSuite so their operations can scale with more clarity, automation and control.
If your business is growing fast and your current systems are becoming a bottleneck, we can help you design a NetSuite environment that fits your processes today and supports your next stage of growth.
Solar Screen implemented NetSuite to support rapid growth with a flexible, scalable and integrated ERP system covering sales, purchasing, accounting, warehousing, reporting and other business operations.
Solar Screen needed to reduce operational complexity, support more users and geographies, improve process integration, reduce manual errors and prepare the business for continued growth.
Solar Screen’s NetSuite implementation was completed in four months, despite a complex scope that included integrations, custom processes, advanced reporting and more than 50 users.
Novutech supported a centralized NetSuite environment with integrations, customized sales and purchasing flows, advanced dashboards, automated warehouse management, OCR billing management, fixed assets management and automated bank reconciliation.
Solar Screen chose Novutech because the team understood its processes, supported internal adoption, brought NetSuite expertise and shared a strong focus on project success and customer satisfaction.
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Customer use case
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